FAQS
We answer your questions
The booking
BOOKING FORMALITIES
In order to make a reservation in our establishment, we would be grateful if you could provide us with
In order to make a reservation in our establishment, we would be grateful if you could provide us with
- A valid identity document
- A credit card guarantee
- The communication of your credit card number is necessary to register and guarantee your reservation
In the event of damage or deterioration, the management of the Domaine de la Vallée d’Ax residence reserves the right to debit the amount necessary to restore the flat or the common areas as well as any costs arising from a loss of use or immobilisation.
WHAT DOES YOUR BOOKING INCLUDE?
- Your booking includes the rental of a fully equipped flat which is available to you for a short or long period.
- Unless otherwise stated, the following services are not included: beds made on arrival, end of stay cleaning, local tourist tax. These services can be booked at the reception for an additional fee.
- A range of free services and à la carte services are available.
MODIFICATION / CANCELLATION
For bookings made on the Domaine de la Vallée d’Ax-Les-Thermes website www.valleedax.fr or by telephone:
For bookings made on the Domaine de la Vallée d’Ax-Les-Thermes website www.valleedax.fr or by telephone:
- contact the residence directly by phone +33 (0)5 34 14 58 22 during opening hours or by email on reservation@domainevalleedax.fr.
- or refer to our General Terms and Conditions of Sale on our website for details.
To manage a reservation made from another website than the residence website www.valleedax.fr, please contact the customer service department of the partner website. Specific terms and conditions that are unique to our partners apply.
